In the News
3 Great Messaging Apps for Work Think about your work communications. Managing your email is probably a huge time suck. For the same reason, you probably hate it when someone leaves you amore
Instant Messaging Is Going Corporate After covering enterprise technology for 27 years, I’m not easily piqued by new stuff. But having written enough about issues such as e-discovery and governance,more
New & Notable
The goal of this research is to gain insight into customer preferences for customer support and to gauge their overall satisfaction (or lack thereof) with the overall support process.